Website Audits
Our team will thoroughly examine your website’s design, layout and navigation to pinpoint areas where your customers may be getting lost or frustrated. By addressing these issues, you can improve the overall customer experience and increase the likelihood of converting visitors into loyal customers.
Building a better experience
The appetite of your customers for more meaningful digital experiences is constantly growing, which is why the experience you give them must be tailored to their needs. And if they’re not met, your customers will look elsewhere.
Experience and Website Audits from the experts at Hallam bring together research, analysis and consultancy to help marketing teams ensure their digital products and platforms are usable, meet customer needs and deliver conversions.
“Working with Hallam has been a fantastic experience and our new website delivers a seamless and consistent customer journey. Together, we’ve successfully created a platform that supports our goals for sustainable growth and will be a key foundation for our global expansion.”
James Taylor, Version1
Let’s take the first step. We’re ready.
Be user-centric
Delivering a digital product is complex, with a lot of moving parts that all need to work together. Many businesses will focus on the individual parts then forget the people that use them. Digital products that are created without the user in mind will soon find themselves not converting and struggling to succeed.
Sites set on success
Our Experience and Website Audits will provide you with a comprehensive report of your website’s performance. This report includes detailed analytics, expert experience best practise, and recommendations for improving your website’s conversion rate. This data-driven approach ensures that you’re making informed decisions based on actual user behaviour, rather than assumptions.
How we work, works
We’re in the business of results. Take a look at our recent work, or get in touch to learn more about how we did it.
What is an experience audit?
An experience audit is a thorough evaluation of your customer experience across all touchpoints. It benefits your business by identifying pain points and opportunities for improvement, providing actionable insights to enhance customer satisfaction and retention.
How do you conduct experience audits?
Our experienced team uses a combination of qualitative and quantitative research methods, including surveys, interviews, usability testing, and data analysis, to assess your customer experience. Our UX audits are then delivered as a comprehensive report outlining our findings and recommendations.
Can you customise the experience audit?
Absolutely. We understand that every business is unique and has its own set of challenges and objectives. Our team will work with you to tailor our UX audit services to your specific needs and provide recommendations that are practical and achievable.